Privacy Policy

1. Introduction

Drive On Demand LLC ("Company," "we," "us," or "our"), located at 1200 Brickell Avenue, Suite 1800, Miami, FL 33131, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental services and website.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

• Full legal name and date of birth
• Contact information (email address, phone number, mailing address)
• Driver's license number, state of issuance, and expiration date
• Social Security Number or Individual Taxpayer Identification Number
• TNC platform account information and approval status
• Payment and billing information (credit card numbers, bank account details)
• Employment history and income verification documents
• Emergency contact information
• Photographs for identity verification

2.2 Driving Record Information

With your consent, we obtain and review:

• Motor Vehicle Records (MVR) from state DMV databases
• Background check reports from third-party consumer reporting agencies
• TNC driving history and ratings
• Insurance claims history

2.3 Vehicle and Usage Data

Our vehicles may be equipped with telematics devices that collect:

• GPS location data and route history
• Vehicle speed, acceleration, and braking patterns
• Mileage and fuel consumption
• Engine diagnostics and maintenance alerts
• Trip start and end times

2.4 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your rental application and verify your eligibility
• To provide, maintain, and improve our vehicle rental services
• To process payments and manage your account
• To communicate with you about your rental, including service updates and maintenance reminders
• To ensure vehicle safety and monitor for unauthorized use
• To recover vehicles in case of theft or non-return
• To comply with legal obligations and respond to legal requests
• To investigate and prevent fraud, unauthorized access, and other illegal activities
• To analyze usage patterns and improve our services
• To send promotional communications (with your consent)

4. How We Share Your Information

We may share your information with the following parties:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processors, background check providers, insurance companies, vehicle maintenance providers, and cloud storage services.

4.2 TNC Platforms

We may verify your driver status and share relevant information with Uber, Lyft, and other TNC platforms as necessary to confirm your eligibility for our services.

4.3 Insurance Companies

We share information with our insurance providers for claims processing, underwriting, and risk assessment purposes.

4.4 Legal and Regulatory Authorities

We may disclose your information to law enforcement, government agencies, or other parties when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our relationship and our legal obligations.

Generally, we retain:

• Account information: For the duration of your rental agreement plus seven (7) years
• Payment records: Seven (7) years for tax and accounting purposes
• Telematics data: Ninety (90) days from collection, unless needed for claims or disputes
• Website usage data: Twenty-four (24) months

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure data centers with physical access controls
• Regular security assessments and penetration testing
• Employee training on data protection practices
• Access controls limiting employee access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

7.2 Correction

You may request that we correct any inaccurate or incomplete personal information.

7.3 Deletion

You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.

7.4 Opt-Out of Marketing

You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

7.5 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

We use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements (with consent)

9. Third-Party Links

Our website may contain links to third-party websites, including TNC platforms, payment processors, and social media sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected personal information from someone under 21, we will delete that information immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and central database are located. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For data subject access requests or to exercise your privacy rights, please email us at privacy@driveondemand.com with the subject line "Privacy Rights Request."